Returns & Exchanges
At DKNY, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns of unworn, unwashed merchandise with original tags attached within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Print Your Label
Select your reason for return and download the prepaid UPS shipping label, which will be sent directly to your registered email address.
Pack Your Items
Securely pack your merchandise in the original packaging, ensuring all original designer tags and security seals remain intact.
Ship and Track
Drop off your package at any authorized UPS location and keep your tracking receipt; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing