Frequently Asked Questions
Everything you need to know about shopping with DKNY.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3 to 7 business days within the continental United States. Expedited and overnight shipping options are available at checkout for an additional fee.
How do I return an item I purchased online?
We accept returns of unworn, unwashed, or defective merchandise within 30 days of purchase. Items must have all original tags attached and be accompanied by the original packing slip.
Can I track the status of my shipment?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
DKNY accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
How can I ensure I am ordering the correct size?
We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs, duties, and taxes are calculated at checkout based on the destination country and the weight of the order.